Shipping policy

HorseGloss works with trusted shipping partners to deliver your order securely and efficiently. By placing an order, you agree to the following shipping terms and conditions.

Shipping Methods & Delivery Times:

We offer multiple shipping methods depending on your location. Once your order has been processed and shipped, tracking information will be provided.
Delivery times and shipping fees vary by destination and shipping method. It is the customer’s responsibility to review the applicable shipping times and costs at checkout or in our country-specific list. Delays caused by the carrier or customs are outside of our control.

International Orders:

We ship worldwide. For orders delivered outside the EU, we ship DDU (Delivery Duty Unpaid) meaning the buyer is responsible for paying any applicable duties, taxes, or customs fees upon delivery.
Customs processes may delay your order. These delays, and any additional charges, are beyond our control and are not grounds for cancellation or refund.

Missing or Damaged Items:

If your package is missing items or arrives with damage, you must contact us within 7 days of the recorded delivery date. Claims submitted after this period will not be considered.
To file a claim, you must provide:
- Your order number
- Photos of the packaging (if damaged)
- A description of the issue
We assess all claims on a case-by-case basis. Submitting a claim does not guarantee a refund or replacement.

Packaging Note:
If the packaging is damaged during transit but the product itself is undamaged and functional, no compensation will be offered.

Package Marked as Delivered but Not Received:

If tracking shows your package was marked as “Delivered,” but you did not receive it, you must notify us within 7 days of the delivery date. After 7 days, the claim is no longer valid.
Once reported, we will open an investigation with the carrier. This process can take up to 14 days. No replacements or refunds will be issued until the investigation is completed and the carrier provides a formal response.
Please understand that claims for “delivered but not received” are carefully reviewed to prevent fraudulent reports. We rely on carrier data and investigation outcomes.

Shipping rates

HorseGloss Ships Worldwide - Find your Country Here

Netherlands:

PostNL: €4,40 -Free on orders over €100- (1-2 Business days)

GLS: €5,30 -Free on orders over €100- (1-2 Business days)

DHL Express: €12,50 (1 Business days)


Austria:

GLS: €6,20 -Free on orders over €100- (3-4 Business days)

FedEx Economy: €11,60 (1-2 Business days)

DHL Express: €19,70 (1-2 Business days)


Belgium:

GLS: €5,30 -Free on order over €100- (1-2 Business days)

FedEx Economy: €8,90 (1-2 Business days)

DHL Express: €17,00 (1Business days)


Bulgaria:

GLS: €8,90 -Free on orders over €100- (5-6 Business days)

FedEx Economy: €9,80 (1-3 Business days)

DHL Express: €26,90 (1-2 Business days)


Croatia:

GLS: €8,90 -Free on orders over €100- (3-5 Business days)

FedEx Economy: €11,60 (1-3 Business days)

DHL Express: €26,00 (1-2 Business days)


Cyprus:

FedEx International Connect Plus: €13,40 -Free on orders over €350- (2-4 Business days)

FedEx Economy: €17,00 -Free on orders over €350- (1-3 Business days)

DHL Express: €26,00 (1-2 Business days)


Czechia:

GLS: €6,20 -Free on orders over €100- (3-4 Business days)

FedEx Economy: €8,90 (1-3 Business days)

DHL Express: €26,00 (1-2 Business days)


Denmark:

GLS: €5,30 -Free on orders over €100- (2-3 Business days)

FedEx Economy: €8,90 (1-2 Business days)

DHL Express: €26,00 (1-2 Business days)


Estonia:

GLS: €8,90 -Free on orders over €100- (3-6 Business days)

FedEx Economy: €10,70 (1-3 Business days)

DHL Express: €26,00 (1-2 Business days)


Finland:

FedEx Economy: €9,80 -Free on orders over €100- (1-3 Business days)

GLS: €12,50 (3-5 Business days)

DHL Express: €26,90 (1-2 Business days)


France:

GLS: €6,20 -Free on orders over €100- (2-3 Business days)

FedEx Economy: €8,90 -Free on orders over €260- (1-2 Business days)

DHL Express: €15,20 (1 Business days)


Germany:

Hermes: €4,40 -Free on orders over €100- (1-2 Business days)

GLS: €5,30 -Free on orders over €250- (2-3 Business days)

FedEx Economy: €7,10 (1-2 Business days)

DHL Express: €14,30 (1 Business days)


Greece:

FedEx Economy: €10,70 -Free on orders over €100- (2-3 Business days)

DHL Express: €26,00 (1-2 Business days)


Hungary:

GLS: €18,90 -Free on orders over €1000- (3-4 Business days)

FedEx Economy: €10,70 (1-3 Business days)

DHL Express: €17,00 (1-2 Business days)


Ireland:

UPS Standard: €8,90 -Free on orders over €350- (4-5 Business days)

FedEx Economy: €8,90 (1-3 Business days)

DHL Express: €24,20 (1-2 Business days)


Italy:

GLS: €7,10 -Free on orders over €260- (3-4 Business days)

FedEx Economy: €9,80 (1-3 Business days)

DHL Express: €20,60 (1-2 Business days)


Latvia:

GLS: €8,00 -Free on orders over €350- (3-6 Business days)

FedEx Economy: €9,80 (1-3 Business days)

DHL Express: €24,20 (1-2 Business days)


Lithuania:

GLS: €8,00 -Free on orders over €350- (3-6 Business days)

FedEx Economy: €9,80 (1-3 Business days)

DHL Express: €24,20 (1-2 Business days)


Luxembourg:

GLS: €5,30 -Free on orders over €260- (1-2 Business days)

FedEx Economy: €8,90 -Free on orders over €260- (1-2 Business days)

DHL Express: €15,20 (1 Business days)


Malta:

FedEx International Connect Plus: €13,40 -Free on orders over €350- (2-3 Business days)

FedEx Economy: €17,00 (1-2 Business days)

DHL Express: €24,20 (1 Business days


Monaco:

FedEx International Connect Plus: €7,10 -Free on orders over €260- (2-4 Business days)

FedEx Economy: €10,70 (1-3 Business days)

DHL Express: €13,40 (1 Business days


Poland:

GLS: €6,20 -Free on orders over €260- (3-4 Business days)

FedEx Economy: €9,80 (1-3 Business days)

DHL Express: €20,60 (1 Business days)


Portugal:

GLS: €8,00 -Free on orders over €260- (3-4 Business days)

FedEx Economy: €9,80 (1-3 Business days)

DHL Express: €20,60 (1 Business days)


Romania:

GLS: €8,00 -Free on orders over €260- (5-6 Business days)

FedEx Economy: €10,70 (1-3 Business days)


Slovakia:

GLS: €7,10 -Free on orders over €350- (3-4 Business days)

FedEx Economy: €9,80 (1-3 Business days)

DHL Express: €27,80 (1 Business days)


Slovenia:

GLS: €7,10 -Free on orders over €350- (3-4 Business days)

FedEx Economy: €9,80 (1-3 Business days)

DHL Express: €27,80 (1 Business days)


Spain:

GLS: €8,00 -Free on orders over €260- (3-4 Business days)

FedEx Economy: €11,60 (1-3 Business days)

DHL Express: €18,80 (1 Business days)


Sweden:

GLS: €10,70 -Free on orders over €350- (3-4 Business days)

FedEx Economy: €12,50 (1-3 Business days)

DHL Express: €24,20 (1 Business days)


Switzerland:

FedEx Economy: €14,30 -Free on orders over €350- (1-3 Business days)

DHL Express: €25,10 (1 Business days)


*NOTE:
We ship DDU to the UK (Delivery Duties Unpaid) also known as DAP (Delivered at Place). This means that the buyer/receiver is responsible for any duties, taxes, VAT, handling/customs clearance fees. Please
note the shipping costs stated below do not include any of these additional fees and they will need to be paid in order to release your items for delivery.

United Kingdom:

FedEx Economy: €9,80 -Free on orders over €100- (1-3 Business days)

DHL Express: €24,20 (1 Business days)

United States:

FedEx Economy: €13,40 -Free on orders over €350- (2-5 Business days)

DHL Express: €26,00 (2-3 Business days)


Canada:

FedEx International Connect Plus: €22,40 -Free on orders over €350- (3-7 Business days)

DHL Express: €35,00 (2-3 Business days)


Mexico:

FedEx Economy: €24,20 -Free on orders over €350- (3-5 Business days)

DHL Express: €30,50 (2-3 Business days)

United Arab Emirates:

FedEx Economy: €24,20 -Free on orders over €350- (3-5 Business days)

DHL Express: €30,50 (2-3 Business days)


Saudi Arabia:

FedEx Economy: €22,40 -Free on orders over €350- (3-5 Business days)

DHL Express: €50,30 (2-3 Business days)


Oman:

FedEx Economy: €20,60 -Free on orders over €350- (3-5 Business days)

DHL Express: €30,50 (2-3 Business days)

Qatar:

FedEx Economy: €22,40 -Free on orders over €350- (3-5 Business days)

DHL Express: €50,30 (2-3 Business days)


Bahrain:

FedEx Economy: €20,60 -Free on orders over €350- (3-5 Business days)

DHL Express: €30,50 (2-3 Business days)

China:

FedEx Economy: €20,60 -Free on orders over €350- (3-7 Business days)

DHL Express: €30,50 (2-3 Business days)


Hong Kong:

FedEx Economy: €20,60 -Free on orders over €350- (3-7 Business days)

DHL Express: €30,50 (2-3 Business days)


India:

FedEx Economy: €20,60 -Free on orders over €350- (3-7 Business days)

DHL Express: €30,50 (2-3 Business days)


Indonesia:

FedEx Economy: €20,60 -Free on orders over €350- (3-7 Business days)

DHL Express: €30,50 (2-3 Business days)


Japan:

FedEx Economy: €20,60 -Free on orders over €350- (3-7 Business days)

DHL Express: €30,50 (2-3 Business days)


Malaysia:

FedEx Economy: €20,60 -Free on orders over €350- (3-7 Business days)

DHL Express: €30,50 (2-3 Business days)


Philippines:

FedEx Economy: €20,60 -Free on orders over €350- (3-7 Business days)

DHL Express: €30,50 (2-3 Business days)


South Korea:

FedEx Economy: €20,60 -Free on orders over €350- (3-7 Business days)

DHL Express: €30,50 (2-3 Business days)


Singapore:

FedEx Economy: €20,60 -Free on orders over €350- (3-7 Business days)

DHL Express: €30,50 (2-3 Business days)


Taiwan:

FedEx Economy: €20,60 -Free on orders over €350- (3-7 Business days)

DHL Express: €30,50 (2-3 Business days)


Thailand:

FedEx Economy: €20,60 -Free on orders over €350- (3-7 Business days)

DHL Express: €30,50 (2-3 Business days)

Australia:

FedEx International Connect Plus: €26,00 -Free on orders over €500- (3-6 Business days)

DHL Express: €40,40 (2-3 Business days)


New Zealand:

FedEx International Connect Plus: €27,80 -Free on orders over €500- (3-6 Business days)

DHL Express: €35,00 (2-3 Business days)

Your country of residence imposes these fees for ordering items outside of your country. Unfortunately, import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs are before making a purchase.

HorseGloss is not responsible for any additional fees or custom fees your country imposes on retrieving your package.

European Union - Duty Free, we ship from the Netherlands 
United Kingdom - Duties will be added on orders exceeding £135
USA - Duties will be added on orders

An order cannot be cancelled or 'returned to sender' unless these charges have been cleared. Delay or refusal when paying for these charges, will result in your shipment being destroyed and you will not be entitled to a refund. By placing an order with us you agree to these terms and conditions.