Returns
Do you want to send something back? Returning is no problem! You can ship back your order within 25 days after you have received the products.
WHAT ITEMS CAN BE RETURNED?
- Socks can only be returned if they are sealed in their original packaging
- Saddle Pads can only be returned sealed in their original packaging
We do have a number of small conditions for returning, namely:
- The item(s) may not be worn or damaged and has to be clean.
- Watch out with makeup: items with makeup stains are also NOT eligible for a refund
- Items that fall outside the return time of 25 days will NOT be taken back.
- Free products - when returning and amount fit underneath the value of the free goodie(s) you have the option to return the free goodie, when used or you decide to keep it, we will deduct the amount from the return
-Returning is at your own expensive. We offer return labels and these will be deducted from the order amount.
- The items must be returned unused (fitting is allowed) and clean (so without hair, dirt and / or manure). Information cards and / or labels must be attached to the product as delivered. If possible, return the articles in the packaging supplied.
No exceptions are made to the above conditions. Pay attention: if you return an item damaged, stained or outside the return period, the costs for resending to you are for yourself. So avoid unnecessary costs and only return in accordance with the conditions. All items are inspected on return.
If you are returning from outside the EU, please clearly state the below on your return parcel:
RETURNING GOODS: 0% VAT, 0% DUTIES
ALL TAX AND DUTY PAID, NL RETURN, NO COMMERCIAL VALUE
Please note HorseGloss will not be responsible for any customs or import charges.
Return rates EU
Returning is at your own expense. We offer return labels. This will be deducted from the refund.
Netherlands: €5,50
Belgium: €7,10
Germany: €7,10
Luxembourg: €9,50
France: €9,50
Spain: €11,50
Portugal: €11,50
Italy: €11,50
Austria: €8,00
Czech Republic: €8,00
Slovenia: €8,00
Croatia: €11,00
Greece: €25,00
Switzerland: €25,00
Norway: €25,00
United Kingdom: €24,00
Hungary: €11,00
Slovakia: €8,00
Romania: €12,50
Poland: €8,00
Lithuania: €11,00
Monaco: €12,50
Latvia: €11,00
Estonia: €11,00
Denmark: €8,00
Sweden: €8,00
Finland: €12,50
Ireland: €12,50
Return rates NON EU Countries
United States: €24,00
Australia: €30,00
New Zealand: €30,00
Japan: €28,00
Canada: €28,00
Qatar: €35,00
United Arab Emirates: €28,00
Brazil: €44,00
Israel: €44,00
Saudi Arabia: €44,00
South Korea: €35,00
Mexico: €28,00
Taiwan: €28,00
If you are returning from outside the EU, please clearly state the below on your return parcel:
RETURNING GOODS: 0% VAT, 0% DUTIES
ALL TAX AND DUTY PAID, NL RETURN, NO COMMERCIAL VALUE
Please note HorseGloss will not be responsible for any customs or import charges.
Do you offer exchanges?
Exchanges are currently not available. The only option that is available is to order again.
Can I combine multiple returns into one return?
The short answer is, no. Unfortunately, we're currently unable to process combined returns and therefore require you to send your returns from different orders separately.
Furthermore, returns registered separately, even if from the same order, can't be processed if returned in one package.
Combining the returns into the same package my cause an error in your refund, so please package separately.
If you've already sent back multiple returns in one package, please let us know so we can look into this for you. Please retain any proof of return postage receipts as we may need to view these as part of your return query.
When will I get my refund?
This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.
After we have received your return it can take 7-10 working days that we need to process the return. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.
