Delivery & Duties

Your country of residence imposes these fees for ordering items outside of your country. Unfortunately, import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs are before making a purchase.

HorseGloss is not responsible for any additional fees or custom fees your country imposes on retrieving your package.

European Union - Duty Free, we ship from the Netherlands 
United Kingdom - Duties will be added on orders exceeding £135
USA - Duties will be added on orders exceeding 800 USD

An order cannot be cancelled or 'returned to sender' unless these charges have been cleared. Delay or refusal when paying for these charges, will result in your shipment being destroyed and you will not be entitled to a refund. By placing an order with us you agree to these terms and conditions.