Customer Help

FAQs

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email or WhatsApp (below).

How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They're located underneath the available sizes for each of our products. For any additional questions, contact us. We will ask your typical size and how you like to wear your tops, shorts, and pants so we can suggest the best size for you!

Can I cancel my order?

Changing or canceling an order online - after placement - is unfortunately not possible.

How do I place an order at HorseGloss?

Shopping online at HorseGloss is fun & easy! When you have found an item in the webshop, select it and click on Add to Cart. If you have finished shopping, you can complete the order by going to your shopping cart and clicking on Checkout. On this page you enter all the required information, this is subdivided into 4 steps:

 1. Invoice address

 Here you enter your address details. At the bottom of the first step you can choose to have the order sent to the billing address or to another address. If you choose the second option you adjust the address details of the delivery address.

 2. Shipping

 If you live in the Netherlands shipping will only be €4,95!

 3. Payment

 At HorseGloss you can pay in the following ways:

 - iDeal

- PayPal

- Bancontact / Mister Cash

- Credit Card

- SOFORT banking

 4. Place your order

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

How long until I get my order?

We work to process orders quickly so you can start crushing your goals in style! Our processing time is 4-5 business days from the day you purchased. Additional processing time is required during peak seasons and launch periods. You will receive a confirmation email when your order is shipped. If your tracking label has been created but your order hasn't shipped out past five business days, please email us.

*Due to high volume, we’re currently experiencing a delay in order processing. We’re working hard to get your order to you as quickly as possible.

Get in touch

Have questions about your order, or a general enquiry?